50 years of caring for customers

Photo by Shari Harris
From left, Jim Hagler, Brenda Link and Julia Ramsey stand ready and willing to help with your insurance needs.
By Shari Harris

Fifty years in the same profession is quite an accomplishment. Just as impressive is thirty-two years with the same team of three agents, working together to meet the insurance needs of their customers.
Jim Hagler got his start in insurance in 1970. While working as a barber at Ed’s Barber Shop, he rented a room in the back of the shop and sold insurance for Farm Bureau between haircuts. Hagler recalls that Jim Friend came to the barber shop and said, “I’ve got a place for you to rent.” Hagler partnered with Charles Breeden, and in January of 1974, Breeden and Hagler Insurance opened in the Friendly Village Shopping Center. The business changed to Breeden, Hagler and Davis Insurance when Doyle Davis joined the agency and again to Davis and Hagler Insurance when Breeden left in 1978. Four years later, Davis also left the business. But Hagler Insurance Agency continued, and looking out for the best interests of their customers were Jim Hagler and Brenda Link, who started at the agency in February of 1976.
On Halloween in 1988, Julia Ramsey started at Hagler Insurance. The rest, as they say, is history. The business underwent more changes as the industry, the name and the location changed, but the team of Hagler, Link and Ramsey has become stronger through it all.
Hagler Insurance Agency underwent one final name change, becoming Town and Country Insurance on Sept. 1, 2014. After more than 41 years in the Friendly Village Shopping Center, the agency moved into the new addition on the west end of Town and Country Bank in December of 2015. Customers who step into Town & Country Insurance today find the same capable trio ready to serve them, as others have found over the past decades.
The team has kept up with changes in the insurance industry over the years. “It changes every day,” says Link.
Ramsey agrees, and adds, “Technology has been the biggest change.”
Hagler explains, “We try to take care of the customers just like we’d want to be taken care of ourselves.” He expects the underwriters and adjusters to treat their customers fairly. A history of working with the same companies, some from as far back as 1974, has allowed them to develop contacts to make sure this happens. Technological advances have made it more difficult to keep that personal touch in doing business. E-mails have replaced phone calls and clicks on a computer screen are more common in most businesses than personal contacts. But the team at Town and Country Insurance isn’t afraid to pick up a phone when necessary to make sure their customers are treated right.
The pandemic has also changed their daily activities. Ramsey reports they are doing some of the adjusters’ work now, including getting pictures of damage. The team takes it all in stride, doing what they need to do to get the job done right.
Town & Country insurance offers life, auto, commercial and property insurance. If you would like to talk to Jim Hagler, Brenda Link or Julia Ramsey about your insurance needs, stop by their location on the west end of the Town and Country Bank branch in Licking, at 120 E. Highway 32. They are open 9 a.m. to 5 p.m., Monday through Friday and 9 a.m. to noon on Saturday. Or you can call them for an appointment at 573-674-3640.
Hagler has no doubts about the reason for their agency’s success. “With God’s help, we’ve made it,” says Hagler. “Without his help, we wouldn’t have.”



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